How do I return or exchange something? All merchandise is unconditionally guaranteed against defects in workmanship and materials.  Please note however that unless defective, customized garments and Promotional Items can’t be returned or exchanged.  Please email customerservice@munozbrandz.com How long should it take to receive my order? Generally, orders ship within 7 to 10 business days from Cincinnati, OH via USPS. Should I receive a confirmation that I placed an order? Yes, you will receive a confirmation email listing the items that were ordered.  How do I change an order once I have submitted it? Please e-mail customerservice@munozbrandz.com.  The system downloads orders at the end of each day.  If addressed too late, the order can’t be changed. If paying with Credit Card, when is my card charged? Credit card payments will be processed within 24 hours of order submission.   © 2023, Society of Asian Scientists and Engineers. All rights reserved.